Refund & Cancellation Policy

We want every client to feel confident working with Montero Marketing. This policy explains how cancellations and refunds work for our project services and monthly service plan.

Free Consultation

The initial 30-minute consultation is completely free, with no obligation to purchase any service.

Project Services

For one-time projects (such as website design or chatbot setup), pricing and payment terms are defined in your proposal or agreement. A deposit may be required to begin work.

• Cancellation before work begins: If you cancel before any work has started, any deposit is refundable minus a 10% administrative fee.
• Cancellation after work begins: Work completed up to the cancellation date is billable. Any prepaid amount beyond completed work will be refunded.
• Satisfaction guarantee: If you are not satisfied with the delivered work, contact us within 14 days of delivery and we will make reasonable revisions at no extra cost.

Monthly Service Plan

The monthly service plan is billed in advance and can be cancelled at any time. Cancellation takes effect at the end of the current billing cycle. We do not issue refunds for partial months, but you will not be charged for the following cycle.

Third-Party Subscriptions

Fees paid to third-party tools or platforms (such as CRM or chatbot providers) are subject to those providers' own refund and cancellation policies and are not refundable by Montero Marketing.

How to Request a Refund or Cancellation

Email [email protected] with your project or account details and the reason for your request. We aim to respond within two business days.